Virtual Viewpoint

In today's market, which is assuming dominance in the insurance IT world—customer or agent technologies, and how do you see this evolving in the future?

The good news for independent agents and those who shop on the direct channel is carriers don't seem to be favoring one channel over the other. No matter which channel is used, though, customer service needs to be a priority.

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Industry News

• S&P Revises MMC Outlook to Negative, Others Do Not Follow
• Judge Approves $72.5M Hartford Class Action Settlement
• Industry Groups Urge Congress to Extend NFIP, Put Politics Aside
• Fitch: Chubb, FM Global, W.R. Berkley Decade's Best Performers

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Tech PR Ticker

• Vertafore Announces Agreement to Be Acquired by TPG Capital
• Adaptik Debuts Second Video in Challenge Series
• Camilion Releases Latest Version of Authority Suite Product
• ACORD Validates Mapping Standard Through OMG Labs

Free White Paper

Achieving Measureable Gains by Automating Claims Processing

In nearly all lines of personal and commercial insurance, executives realize that moving away from manual claims processing toward an automated system will reap long-term business benefits. And regardless of the level of automation they've achieved, they strive to reach further, improving efficiencies all the while.

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