| Virtual Viewpoints |
February 8, 2011 |
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| Enabling Claims Excellence |
| By Mike Mahoney and John Lorimer |
| A property/casualty insurer's financial performance depends heavily on its claims organization. Even top carriers carry loss and loss adjustment expense (LAE) ratios well above 60 or 70 percent, making claims costs the lion's share of the cost side of the combined ratio equation…Read more |
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