Virtual Viewpoint

What do you view as the biggest headache in customer-facing technology today, and how do you resolve it?

As technology evolves, the fact is customer expectations increase about what they can do on the Web. And there's also the competition to think about. So, what's the best path that provides the least resistance for customers who want to do their insurance business online? See what this SVP of application delivery and business practices has to say, and let us know how you're navigating this issue.

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Industry News

• Obama Signs Healthcare Bill
• Insurers Get a Break in Financial Services Bill
• P&C Insurers Seek Exemption From Federal Oversight
• Global 2009 Insured Cat Losses Fell More Than $26 Billion: Swiss Re

Ease of doing business opens the door to agent and customer retention, growth and profitability. Still, the agent experience fails to make the list of many carriers' priorities. Listen to successful carriers discuss strategies that helped companies like Accident Fund take top honors in ASCnet's Ease of Doing Business awards category. Click here

Tech PR Ticker

• ProspX Integrates E-mail With Sales Solution
• Wolters Kluwer Adds Functionality to Market Conduct Research
• Patni Establishes New BPO Delivery Center in Texas
• Vertafore Release Designed to Increase MGA Productivity

Free Whitepaper

Making the Case for Insurance Product Rationalization

By simplifying product portfolios, insurers can reduce operating costs and increase underwriting and selling efficiency. This paper will make the business case for product rationalization and look at the steps involved in implementing a successful product rationalization strategy.

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Solution Partners

Differentiate Your Company: Maximize Use of Data With Browser-based ECM

Whether you work in underwriting, claims, or another area of the business, service, profitability, and compliance demand that you manage information in structured, efficient, auditable ways. Providing seamless and appropriate access to content so you can make smart decisions and initiate action quickly — and cost effectively — is where ECM software excels. Yet ECM can only meet its potential if it's designed with seamless access in mind.

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