Top News www.claimsmag.com   March 17, 2010
WEB EXCLUSIVE: Creating the Ultimate Customer Experience
A 20-year claims veteran offers a candid discussion of the challenges of balancing quality technical claim handling with customer service. Click here to learn about the development of soft skills and more.

Nor'easter Ravages East Coast
Strong storms this past weekend brought heavy rainfall and high winds to the mid-Atlantic and Northeast regions of the United States. With the nor'easter came power outages, knocked-down trees, and flooded roadways. Read about the damages reported and the insurance claims likely to result here.

Stars and Sideswipes
Tinsel town's brightest are accustomed to gracing magazine covers and various "best" lists. If given the choice, however, they would have preferred to stay off this particular roundup. One of the nation's largest collision repair centers has announced the winners of its inaugural awards in celebrity dings, dents, and crashes. Read about notable 2009 crashes here.

Tweet Suite Digest — March 17, 2010
Claims Magazine is twittering every day about breaking news and timely topics, not to mention keeping readers up to date on the latest postings to claimsmag.com. What can Twitter do for you? Click to find out.

Fraud of the Week: Prison Guard Turned Inmate
After falsely reporting his custom motorcycle stolen, one Sacramento, Calif. former prison guard will soon be singing his own rendition of "Folsom Prison Blues" on the other side of the cell. Read more

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Claims IQ

Each week we test readers on their claim knowledge. This week's question is:

On St. Patrick's Day 2008, ___of the drivers and motorcyclists involved in fatal crashes had blood alcohol content (BAC) of 0.08 or above, NHTSA reports.

A. 10 percent
B. 37 percent
C. 50 percent
D. 85 percent

Answer Here!

Last week's question was:

When claims are expected to reach a __ threshold, then an event is designated a catastrophe by the industry.

A. $1 million
B. $8 million
C. $25 million
D. $2 billion

Our e-News readers gave a strong showing, as 64 percent answered last week's trivia question correctly. Let's see what you know about the disastrous consequences of overindulgence on St. Patrick's Day.

Here are the final results for last week:

A. 14%
B. 13%
C. 64%
D. 9%




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