Storeylines
By Denis Storey
Congress doubles down on the double dip
It's back to school time, again. It’s a shame we can’t send Congress back to the classroom, too, to re-take civics class, American history and, generally speaking, how to get along with their classmates.
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What's next
By Bonnie Brazzell and Gil Lowerre
Segment sales: Don't blame the broker
The impact of the recession on voluntary sales made for a difficult year. Many producers found fewer employees to enroll at re-enrollment and more employees are delaying purchases.
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Competitive Advantage
By Marty Traynor
Know what an employer wants
One of the key concepts in managing customer relationships is listening to the voice of the customer. For brokers, that front line customer is the employer.
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