Virtual Viewpoint

How carefully do carriers listen to the concerns of their agents?

For many years, while carriers would say they listen to agents and are easy to do business with, agents would often say: not so much. Carriers might have talked a good game, but agents frequently didn't enjoy playing it. So, is this true now? Take a look at what one agent (who is well situated to hear the real truth) has to say, and tell us how you assess carriers' agent initiatives today. (And take a look at the Industry News item below for more feedback.)

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Industry News

• Sen. Merkley Introduces His Amendment to Crimp ONI
• Insurers Join Groups Opposing Senate Securities Litigation Measure
• Carriers and Agents Don't Agree on Business Relationship
• Most Commercial Rates Down, But Energy Due to Rise: MarketScout

Tech PR Ticker

• Kognitio, Quomation Offer DaaS Pricing Service to Auto Insurance Market
• Camilion Blog Opens Discussion on Product Agility in Insurance
• StoneRiver Introduces Latest Billing Solution
• Adaptik Reaches Partner Status With Oracle

Solution Partners

The Top 5 Challenges for IT in the Insurance Industry

Today's insurance IT managers are working harder than ever. They are tasked with managing a complex ecosystem of business partnerships and external service providers and keeping pace with the rapid increase in customer service expectations. They must step up to the continued demands to cut costs by consolidating and streamlining operations while simultaneously improving the end-user experience. To accomplish these often conflicting goals, they are spending billions of dollars every year on IT products and services. Let's look at the top five challenges facing insurance IT managers today.

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