Virtual Viewpoint

Given your experience, what do you consider the golden rule in terms of successful system implementation?

Answers to this key question continue to arrive from industry experts. While many would write treatises on this subject, this insurance CIO boils it down to three basic tips. Tell us whether you think these cover all the bases or what more needs to be considered. Since so many initiatives wind up not as expected—to put it politely—the more input on this, the better.

Continue Reading »

Industry News

• Flood Insurance Passage Urged, Perils Mounting, Trade Groups Say
• Insurance Merger Value Dropped By $2.8 Billion Last Year: Conning
• Mining Disaster Raises Safety Concerns
• MarketScout Says P&C March Composite Rate Down Four Percent

Tech PR Ticker

• Mitchell Releases Total Loss Vehicle Configuration Solution
• Mastek to Serve as Systems Integrator for Focus Solutions
• Cover-All Expands Into the BI Market With Purchase of Moore Stephens
• Web Seminar Focuses on Fully Integrated Policy Admin Solutions

Solution Partners

Automated Workforce Management Delivers Improved Bottom Line for Insurance Organizations

The global insurance industry, which has seen several years of pricing increases and profitability, has entered what can best be described as a soft market. In addition, U.S. federal legislation resulted in heightened merger and acquisition activity that has created a new environment for insurance companies that are now contending with banks and financial services firms for customers. Competing in the global insurance market was no easy task before these recent consolidations and today's diverse organizations face unique challenges and opportunities that require aggressive and effective cost control practices to boost financial performance. Insurance companies face unrelenting pressure to attract new customers and maximize value from existing relationships. The enhanced staffing and cost control measures provided by workforce optimization solutions are keys to profitability and quality customer experiences. As competition intensifies, fully optimizing all aspects of the workforce to achieve operational efficiencies and maximizing productivity is essential.

Continue Reading »