A Metric for Metrics: The Truth About Reporting

By Robert Regis Hyle

Insurance carriers are increasing their reliance on metrics as they manage their businesses and are not relying strictly on their own numbers, according to Jeffrey Rieder, president of the Ward Group, which conducts benchmarking studies for the insurance industry.

"Some areas where we see particular attention growing are in their use around predictive analytics, specifically within the claims organization," says Rieder. "Companies are using those metrics to integrate into their expert underwriting systems. A lot of the growth around claims has to do with managing the business better and how the business is changing, particularly with the downturn of the economy."

Rieder and Tech Decisions editor in chief Bob Hyle discuss the use of metrics in a podcast on the Tech Decisions Web site. Click here to learn more and listen to the whole conversation.

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Competent to the Core—Trends in Policy Admin, Underwriting, and Claims

Date: August 25, 2010 | Time: 2:00 PM EST

The focus of IT investment has been and continues to be on core systems, according to carriers and analysts alike. But what exactly has that money been buying, and are insurers getting their money's worth? A panel of industry experts reveal what solutions insurers must implement now in order to be competitive today and in business tomorrow.

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