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Tech Decisions Online Expert Series: Part VI
| August 10, 2010 |
Customer Information Management: Strengthening the Customer/Product Connection
By Robert Regis Hyle
Integrating customer service with technology has been an area of progress among insurance carriers in recent years and should continue in that direction, according to Donald light, senior analyst with Celent.
"This is an area we'll see more improvement as companies make investments in consolidating the information platforms their CSRs use to make it easier for the CSR and, therefore, better for the person calling in," says Light.
Light and Tech Decisions editor-in-chief Bob Hyle discuss customer information management in a podcast found at the Tech Decisions Web site. Click here to listen.
Competent to the Core—Trends in Policy Admin, Underwriting, and Claims
Date: August 25, 2010 | Time: 2:00 PM EST
The focus of IT investment has been and continues to be on core systems, according to carriers and analysts alike. But what exactly has that money been buying, and are insurers getting their money's worth? A panel of industry experts reveal what solutions insurers must implement now in order to be competitive today and in business tomorrow.
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