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Tech Decisions Online Expert Series: Part II July 13, 2010

Growing the Business: Ensuring No Dollar Is Left Behind


By Robert Regis Hyle


At one time, growing the insurance business was all about selling more policies, but it's become more complicated with multiple distribution channels, customer retention issues, and investment strategies.


In a podcast interview with Bob Hyle, editor-in-chief of Tech Decisions, Karen Pauli, research director for TowerGroup, explains it is no longer business as usual for carriers.


Pauli believes the distribution issue is an emotional one for many carriers. "We've had a number of carriers come and tell us they are wrestling with this issue," she says. "They have used independent agents since their inception."


Carriers also realize the value of the Internet is rising. This means finding a way to diversify distribution in order to engage with customers in a way the customers feel comfortable…Read more


Register for upcoming Web Seminar

State of the Market—2nd Annual Forum: Where We Are, Where We're Going


Date: July 29, 2010 | Time: 2:00 PM EST


A roundtable of top industry observers will discuss the key trends, critical challenges, and winning strategies that are determining current and future success in insurance technology.


You'll learn:

What issues are creating obstacles and opportunities
Which systems are table stakes in an unprecedented world
What customers want that IT can provide
And much more!

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