Top News www.claimsmag.com   January 6, 2010
WEB EXCLUSIVE: Relationship Analytics in Performance Management
Insurers are using relationship analytics to identify and confront factors affecting customer satisfaction while forging solutions, which may include changes in personnel, processes, and vendors. Read more

Georgia Insurer's Bookkeeping Dubbed “Enron-Like”
Georgia Insurance Commissioner John Oxendine has ordered a criminal investigation into failed Southeastern U.S. Insurance and its former CEO, comparing the company's business practices to those of Enron. Read about the questionable transactions here.

Insured CAT Losses Pegged at Over $20B Globally
Global natural catastrophe losses for 2009 are estimated to have cost insurers more than $20 billion, according to assessments from two insurance industry participants. Read the recently released observations of Aon Benfield and Munich Re here.

Tweet Suite Digest — January 6, 2010
Claims Magazine is twittering every day about breaking news and timely topics, not to mention keeping readers up to date on the latest postings to claimsmag.com. What can Twitter do for you? Click to find out.

Fraud of the Week: Baptist Arsonist Faces Penance
Amid the haze of usual Halloween shenanigans, a Leavenworth church was burning on the night of Oct. 31, 2008. That's because the church's music director, Carva Lee White, set fire to it. Read more

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Claims IQ

Each week we test readers on their claim knowledge. This week's question is:

According to Munich Re, the costliest natural disaster of 2009 was Winter Storm Klaus, which killed at least 26 people in Spain, France, and Italy. In what month did it occur?

A. March
B. September
C. January
D. November

Answer Here!

Last week's question was:

What was the leading holiday for reported vehicle thefts in 2008, according to an NICB analysis?

A. Thanksgiving Day
B. New Year's Day
 C. Valentine's Day
D. Labor Day

Close to half of e-News readers know that a lot of car thieves start the New Year off with a bang. Even though vehicle thefts have been declining for several years, reports indicate that, on average, 2,650 vehicles are stolen every day in the U.S.

Here are the final results to the last trivia question:

A. 21%
B. 49%
 C. 5%
D. 25%




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